Temporary use of a car saves money and effort Car rental process and precautions

【Owner's home car knowledge】In recent years, the business of car rental companies has become more and more prosperous. For many friends who have not bought a car, there is no need to spend a lot of money to buy a car, no need to refuel and maintain a car. It is convenient and affordable to rent a car when you need a car temporarily or when you need to travel on holidays. things. But for a considerable number of friends, renting a car is a strange thing. Whether the process of renting a car is troublesome and what problems we need to understand, today we will talk about car rental.

At present, the car rental process of most car rental companies is similar. We will introduce the regular car rental process on the first page, and present relevant precautions and questions and answers on the second page.

Step 1: Choose a car online

At present, most car rental companies require customers to register their membership through the Internet or telephone first, and only after the registration is successful can they rent a car through the Internet or telephone. We can choose the car we like on the website according to our own needs, compare the price and model, determine the time to pick up and return the car, and the place to pick up the car and then submit the order.

After the car is booked successfully, we will receive a car booking confirmation, which usually appears in the form of a text message. Some car rental companies will call to confirm the confirmation. We can pick up the rented car according to the time and place in the confirmation message.

The peak period of car rental is during weekends and some small holidays. In order to avoid the situation that there is no car to rent, it is recommended that friends who want to use a car during these times should rent a car in advance, and the earlier the car rental, the cheaper the price.

Step 2: Sign the contract/pick up the car at the store

provide procedures

There is no difficulty in picking up the car, just go to the car rental company store to pick up the car according to the agreed pick-up time and place. However, one thing to note here is that the person who picks up the car needs to bring a legal Chinese driver's license and a normally used credit card. If the renter does not have a driver's license, or the person who picks up the car is not the renter himself, some car rental companies will allow both ID cards and driver's licenses to pick up the car, but some car rental companies have stricter requirements. If you encounter such problems, it is recommended to contact the The staff of the car rental company will confirm the negotiation.

Credit cards are usually used to pay for car rental fees, and are frozen as a deposit that may violate regulations. The deposit amount is generally around one or two thousand yuan, and the amount of an ordinary credit card can be satisfied. When returning the car, the staff will refund the deposit to the customer. (The violation deposit will be refunded within a week or so after returning the car)

Through our visits, most car rental companies require the use of credit cards for settlement, but some larger companies such as Shenzhou can also allow customers to use debit cards for processing.

Due to the limited number of vehicles in the car rental company, there may be discrepancies between the vehicles we ordered and the vehicles provided. The usual practice is that the car rental company will try to allocate vehicles of the same level, model, and price as much as possible to satisfy customers. demand. Larger companies will negotiate with customers in advance, and some car rental companies will arrange on-site. In short, there will be no car availability or a big difference in the model, so we don't have to worry too much.

signing the contract

Every customer will sign a car rental contract when renting a car. The content of the contract is fixed and we cannot change it. Because the contract clauses are usually long and long, most customers sign without reading it. However, we suggest that some questions about the attribution of responsibilities in the contract should be clarified in advance to prevent subsequent disputes.

Usually, the contract will indicate the renter’s information, rental time, price and other basic information. We must first confirm that these contents are accurate. Ask the staff, or ask the staff to answer the responsibilities that often arise during the use of the car, and point it out in the contract. We will list some details that car renters care about after we introduce the car rental process.

pick up the car for inspection

After signing the contract, the staff of the car rental company will accompany the customer to check the condition of the vehicle, including records of mileage, fuel storage, appearance and interior integrity, etc. At this time, we need to carefully check the appearance and interior of the car body. If scratches, damages and other damages are found, we must confirm them as soon as possible, and at the same time require the staff to record them to avoid problems with subsequent responsibility. After completing these procedures, we can use the vehicle normally.

It needs to be emphasized here that after checking the appearance and interior, you must ask about the location of the vehicle procedures, such as the driving book, insurance policy, etc. Check clearly the effective date of the insurance, the time of the annual inspection of the vehicle, and the insurance items, so that you know what to expect. And whether the spare tire, triangle plate, and fire extinguisher are complete must be confirmed in advance.

Step 3: Return the car

After using the vehicle, we must drive the car back to the designated store before the agreed return time, and ensure that the fuel storage is the same as when we picked up the car. At the same time, we will use the credit card when picking up the car to unfreeze the deposit. luggage, and the rental car business is over. However, the staff will still check the appearance carefully when returning the car, and you should cooperate with the staff to check and confirm.

On the next page, we will explain the things that need to be paid attention to during the car rental process and the common questions you have.