【The owner's family car knowledge】At the end of the year, the itinerary of returning home for the Spring Festival was put on the agenda early by everyone. Car owners who are going to drive home also need to start a long-distance car maintenance work. There is a lot of discussion on such maintenance in the automobile forum, and several posts about "three-way catalysis" issued almost at the same time have the most heated discussion.
On the forum, three cars encountered three-way catalytic converter problems
"In the past, the car often had the phenomenon that the engine failure light was always on. 4S said it was a fuel problem. The oil line and fuel tank were cleaned by more than 3,000 yuan in the middle, and the light was often turned on. After re-upgrading the system, it disappeared, and it was about 62,000 kilometers. No matter how you sell it, it will be bright in a while, and finally it is determined that there is a problem with the three-way catalysis!" On the forum, the first discussion was this post. The host Lauchiwai said that the 4S shop said that it can’t make claims and can only use other methods to help. Change, but there is no news for 1 month.
A Cadillac owner also encountered similar troubles. He said in the post that his car was bought in 2011, used for less than 3 years, more than 70,000 kilometers, and it is still under warranty. However, the three-way catalytic devic
【The owner's family car knowledge】At the end of the year, the itinerary of returning home for the Spring Festival was put on the agenda early by everyone. Car owners who are going to drive home also need to start a long-distance car maintenance work. There is a lot of discussion on such maintenance in the automobile forum, and several posts about "three-way catalysis" issued almost at the same time have the most heated discussion.
On the forum, three cars encountered three-way catalytic converter problems
"In the past, the car often had the phenomenon that the engine failure light was always on. 4S said it was a fuel problem. The oil line and fuel tank were cleaned by more than 3,000 yuan in the middle, and the light was often turned on. After re-upgrading the system, it disappeared, and it was about 62,000 kilometers. No matter how you sell it, it will be bright in a while, and finally it is determined that there is a problem with the three-way catalysis!" On the forum, the first discussion was this post. The host Lauchiwai said that the 4S shop said that it can’t make claims and can only use other methods to help. Change, but there is no news for 1 month.
A Cadillac owner also encountered similar troubles. He said in the post that his car was bought in 2011, used for less than 3 years, more than 70,000 kilometers, and it is still under warranty. However, the three-way catalytic device also had a problem and needed to be replaced, but the 4S shop said that it was not a warranty claim item, "it was caused by impurities in the fuel during use, and the replacement can only be paid by the owner."
Similar depression is also bothering the owner of Mazda 3 xuser5680395. The car bought in December 2010 suddenly became weak after driving for a few years. The same problem was caused by the failure of the three-way catalytic converter in the 4S shop inspection. "4S said because I was not in the 4s. For maintenance, I need to do a 2,800 yuan maintenance item before I can replace the three yuan."
For the three cars, the same problem is that the three-way catalytic device has a problem. What part of the car is this? Why do the 4S shops say that they can’t claim?
Why is there a problem with the three-way catalytic converter
"We can't get the guarantee during the warranty period. What should we do with our car?" This is the question that everyone cares about the most.
Zhou Jinhai, deputy secretary-general of the Jinhua Automobile Exchange Association, said that the main function of the three-way catalytic converter is to filter automobile exhaust so that the final exhaust gas can meet the standard. In Zhou Jinhai's view, failures of three-way catalytic converters are more common in old models and luxury cars that are too picky about oil.
"It is easy to be blocked, needs to be replaced or cleaned, and the price is not cheap. It costs 10,000 to 20,000 yuan for good quality, and 4,000 to 5,000 yuan for ordinary ones." Zhou Jinhai said, the quality of the three-way catalytic converter is different from 4S stores. .
For the car owner, when can I detect a problem with the three-way catalytic converter? "It feels weak when the accelerator is stepped on, the speed cannot be increased, or the smell is smelled after driving, it may be that the three-way catalytic converter is blocked or there is a problem "Zhou Jinhai said.
Its damage is related to its quality and the use of the car. Cars that are used less often, cars that are not driven all the year round, or cars that have been driving at low speed are prone to three-way catalytic converter problems. A car that is only 30-40 yards will easily form carbon deposits."
It’s not difficult to improve. Zhou Jinhai said: “You can run long distances at high speeds, pull a cart, or manually shift to third gear, drive at 60 mph, and run at speed, which can reduce carbon deposits.”
How to protect rights in similar situations
Zhou Jinhai said that in response to the current difficulty in safeguarding rights, car owners did not pay attention to collecting relevant bills during normal maintenance and repairs, and found that they could not produce strong evidence when the complaint needed to be presented, which increased the difficulty of safeguarding rights; some car owners also used them in daily use. It was found that the car’s fuel consumption, power, sound, sound insulation, etc. had problems, and the manufacturer claimed that these problems were within a reasonable range. The two sides did not have a unified definition standard, which also caused more consumer disputes.
Zhou Jinhai concluded that when consumers' legitimate rights and interests are infringed, they can protect their rights through the following five major channels:
1. Negotiate and settle with the operator;
2. Request the consumer association for mediation;
3. Appeal to the relevant administrative department;
4. Refer to the arbitration institution for arbitration according to the arbitration agreement reached with the operator;
5. File a lawsuit to the people's court.
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