【Owner's home car knowledge】March is here, and the annual car rights protection focus is coming soon. For those car owners who have broken down their vehicles but have not been able to solve them, it can be said that they are burning with anxiety. Seeing those bloody lessons, many car owners will think of what matters to pay attention to when using, repairing and maintaining their vehicles. These troublesome things can be avoided.
1. Eight precautions for car owners to protect their rights:
Faced with various consumption traps, how can car owners avoid fraud, win every step, and reasonably protect their legitimate rights and interests?
1. Choose a regular maintenance company to repair the car.
In order to avoid disputes, it is necessary to confirm that there is a regular repair shop with maintenance qualifications before repairing the car. There are also many qualified repair companies. How to determine a repair shop should be judged based on actual technical capabilities, scale, reputation, and service quality.
2. Learn a certain amount of car knowledge.
If you want not to be cheated, car owners must have a certain amount of car knowledge and have a clearer understanding of their own vehicles. Nowadays, many novices don’t know anything about the condition of the car, and they don’t even know how to repair it and how much it costs when they send it for repair. In this way, it is easy for unscrupulous stores to take the opportunity to blackmail and overconsume. Only when you have a certain amount of car knowledge and a clear understanding of your own car condition, can you accurately judge maintenance recommendations.
3. Sign a car repair contract if it exceeds 2,000 yuan.
Complicated car repair problems must sign a maintenance contract. If the vehicle has serious failures and the maintenance unit price is more than several thousand yuan, the owner must sign a maintenance contract with the maintenance shop in advance. The signed contract should clearly stipulate the detailed description of "maintenance items, maintenance period, maintenance price, payment method, payment time, maintenance quality standard, liability for breach of contract" and so on. In order to avoid disputes during the maintenance process, but cannot provide the original agreed proof. If the car owner is not sure whether the high maintenance cost is reasonable, he should compare prices and consult professionals to judge whether the maintenance content is reasonable.
4. Pay attention to keep the repair certificate.
After the car is repaired, the general repair shop will issue original documents such as maintenance list and payment receipt. The owner of the car must remember to keep all the original documents, do not discard them at will, and carefully check the contents of the maintenance list and ask for and keep the necessary documents when paying. The more important point is to pay attention to check whether the official seal of the maintenance company is stamped on all the documents. This will be the most powerful evidence for dispute coordination in the future.
When necessary, some data evidence should be retained. Vehicle fault pictures, invoices, recordings, videos, etc., should be taken and kept when faults are found daily, so as to have a greater chance of negotiating with car manufacturers and repair shops when complaining later.
5. Try to avoid repairing cars in other places.
If the vehicle breaks down in another place, if possible, try not to repair the car in another place. If the vehicle is damaged and cannot be driven normally, it is also necessary to confirm that the repair shop is within the scope of the insured insurance company's permission, otherwise there will be a lot of unnecessary trouble in insurance claims.
6. Avoid sub-factory parts or counterfeit parts.
When the repair shop requires replacement parts, consumers should pay attention to the outer packaging to avoid being replaced by sub-factory parts or counterfeit parts. Generally speaking, the packaging of original spare parts is relatively standardized, with clear writing on the packaging, and detailed product descriptions, specifications, models, etc.
7. Avoid refurbishment of old parts.
Some unscrupulous repair shops refurbish some old parts and sell them directly to consumers as new products to make huge profits. The concealment of this kind of refurbished accessories is very high. Firstly, the car owner will not actively open the car to check the parts of the car. Secondly, the accessories will naturally wear out after a period of time, so it will be even more difficult to detect.
8. Try to shorten the repair process.
When the car owner is repairing the car in a 4S shop or an auto repair shop, it is best not to leave the vehicle. If it is not an overly complicated repair, try to avoid leaving the car in the repair shop for a long time, so as not to be liable for quality problems. What's more, some maintenance companies will drive the car out for errands on the grounds of car repair test. Once a traffic accident or secondary failure is caused, disputes are likely to arise when determining responsibility.
2. How can I increase my chances of success in defending my rights?
1. The success rate of information complaints released through the car owner's home complaint platform is higher.
After releasing the information, the professional staff of the complaint platform will follow up the complaint case, communicate with the car manufacturer or the corresponding 4S shop and maintenance shop, use the advantages of the platform to communicate and coordinate, and launch the confirmation of the contradiction and the responsible party as soon as possible. After the final settlement result is issued, the staff will promptly feedback the progress to the complainant.
2. The more detailed the rights protection information, the higher the success rate of complaints.
In the process of maintenance and use, record the complaint information in detail, and submit the preserved original certificate truthfully to help the complaint be accepted as soon as possible.
Detailed complaint content will help all parties to understand the details of the entire incident in detail, but attention should be paid to protecting personal privacy, and information related to names, phone numbers, license plates, etc. should not be directly released to the public to avoid unnecessary troubles.
3. Make it clear in advance that reasonable complaints will have a higher success rate.
Since there is a complaint, there is an expectation that it will be resolved and compensated. However, it should be noted that the expectations for the resolution of complaints should be based on your own actual situation, as well as the current laws and regulations that we can follow, and make reasonable demands. Excessive demands and unrealistic complaints will lead to worse results, or no results.
Summarize:When the maintenance dispute between the car owner and the maintenance company cannot be resolved, the car owner belongs to a disadvantaged group. At this time, it is necessary to apply to a third party for support to solve the problem. However, paying attention to retaining the information and evidence required for rights protection is the foundation of successful rights protection.
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