【Car owner’s home car knowledge】The Spring Festival is approaching. Considering that they have to drive home for the New Year, go on self-driving trips, etc., in order to keep their cars in good condition, many car owners will do some maintenance and repairs on their cars. All major car brand 4S stores and car repair shops have ushered in the "annual holiday". The highest peak". However, recently, car enthusiasts have been reporting that 4S stores are more cruel and ruthless when it comes to car slaughter, and there are many unspoken rules in the industry. In this regard, the reporter interviewed people in the automobile industry to teach everyone how to deal with the unspoken rules of automobile maintenance.
Trap 1
Deceiving consumers with shoddy goods
【Case】
Shoddy accessories
Citizen Mr. Li told reporters that he bought a 2.0T car from a 4S store last year. “The spark plugs needed to be replaced during maintenance at 20,000 kilometers, and they were replaced by this 4S store. When maintenance at 40,000 kilometers came, the spark plugs were replaced at another 4S store. I found that the spark plugs replaced this time were different from the ones replaced last time. ." Mr. Li said that the staff told him at that time that the spark plug he originally replaced was a spark plug specifically for the 1.8T model, not the 2.0T model. "So I contacted the customer service hotline to make a complaint. The customer service hotline kept telling me to give me feedback, but no staff contacted me." Mr. Li told reporters that he has not received a positive answer in the past month and a half, and neither has the 4S store. Without any explanation, the matter would just end like this.
【remind】
A contract should be signed when delivering repairs
Industry insiders said that passing off inferior goods as good ones and earning high price differences is a common tactic used by auto repair shops in providing services. Citizens should pay more attention when sending their cars for repair. First, they should sign a written contract when handing over the car for repair, clearly agreeing on quality standards and maintenance costs, so as to effectively avoid disputes in the future. Second, if possible, it is best to bring someone with knowledge of repair technology when picking up the car. My friend checked it and raised any objections on the spot.
Trap 2
Making a fuss and charging more
【Case】
It can be repaired for 300 yuan but costs thousands of yuan
Mr. Zhang, a citizen, told reporters that he discovered that his car had some problems after a long trip, so he took it to a 4S shop for repair. After inspection, the 4S shop told him that the steering oil seal was leaking and the assembly must be replaced, which would cost money. Thousands of dollars. Mr. Zhang thought it was too expensive, so he went to another auto repair shop. As a result, the worker at the repair shop only asked him to pay 300 yuan to completely solve the problem.
Mr. Wang also encountered a similar situation of overcharging. "My car occasionally stalls after slamming on the brakes. When I went to the first repair shop, the repairman said it was an automatic transmission failure and suggested that I overhaul it. The second repair shop said it was a ruptured vacuum tube and asked me to spend 200 yuan." Mr. Wang said that when he went to the third maintenance shop, the workers replaced him with a relay, which cost him only tens of yuan.
【remind】
Don’t believe “one family’s words” easily
Industry insiders remind that because most car owners do not know much about maintenance knowledge, some repair shops take advantage of this and confuse right and wrong. Every time the car owner completes the inspection report, the technical staff will often tell you the condition of the car with an indifferent expression, and then tell you that a safety accident may occur, and it is up to you to decide whether to repair it or not. If there are no obvious problems when driving the vehicle, consumers must not be fooled. It is best to drive the vehicle to other repair points for multiple inspections.
Trap three
Create glitches to attract repeat customers
【Case】
The car was repaired 3 times in 2 months
Not long ago, Ms. Zhang told reporters that her car had problems after returning from a business trip. Later, she went to a repair shop for repairs. The other party said that one of the parts was broken and needed to be replaced, which cost 300 yuan. "But within two weeks, I found that the car was louder while driving. I went to this repair shop for repairs again. The other party said that there was a problem with the muffler and they replaced it, which cost a lot of money." Ms. Zhang said that after that, One month, she discovered that the car's headlights were not working. This time she went to another repair shop for repairs. The other party told her that the wiring of the headlights was intentionally not connected properly. "This is obviously a trap for me. I am asked to go back and repair it repeatedly just to make more money." Ms. Zhang said angrily.
【remind】
Can be reported to the industrial and commercial departments
Industry insiders said that some "black-hearted" repair shops will deliberately cause faults in order to get more "repeat customers." For example, when changing the engine oil, the maintenance personnel deliberately add some sugar to the engine oil, causing the engine to heat up quickly, and a "cylinder burning" failure may occur within a few days.
"The circumstances of these behaviors are relatively bad and are intentional damages to other people's property. If it is confirmed that the repair shop is responsible for the actions, consumers can ask them to compensate for the corresponding losses and report them to the industrial and commercial administration departments." Sources told reporters that if the above-mentioned actions cause casualties or major property losses, the relevant responsible persons may also bear criminal liability.Reporter He Jing Qiu Ling
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